Shipping Policy

Last updated: September 21, 2026

Thank you for choosing Willow & Whisker. We aim to process and deliver your order as smoothly as possible.

Order Processing

Orders are processed during our regular business days. Please allow reasonable processing time before your order is shipped.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

Shipping times may vary depending on your location, shipping method, and circumstances outside our control.

Delivery estimates are provided as a general guide and are not guaranteed. Delays may occur due to weather, customs, carrier issues, holidays, or other unforeseen circumstances.

Shipping Address

Please make sure your shipping address and contact information are correct before completing your purchase.

Willow & Whisker is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

International Orders

For orders shipped internationally, additional customs duties, taxes, or import charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Lost or Damaged Packages

If your package appears to be lost, delayed, or arrives damaged, please contact us as soon as possible at arnor@normil.net so we can assist you.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Willow & Whisker
Naustavör 11, 200, Iceland
Email: arnor@normil.net

We are happy to help with any shipping-related questions.